Discover answers to general inquiries about FreddyMatch, including platform information, and troubleshooting.
FreddyMatch is a web-based platform that streamlines volunteering by facilitating the matching process between organisations and volunteers. Our platform utilises the 'FreddyMatch' algorithm to connect individuals to the perfect opportunities based on their specific interests, skill sets, location, and availability.
For additional information about us, please visit our about page.
FreddyMatch employs its matching algorithm to present volunteers with a curated selection of opportunities that align with there specified skill set, interests, availability and location.
FreddyMatch also functions as a platform that enables organisations to advertise their available opportunities to our diverse network of volunteers.
FreddyMatch offers compelling reasons for both organisations and volunteers to choose our platform.
As an organisation, FreddyMatch is a time-saving solution that helps you find the volunteers you require. Our platform attracts a diverse group of volunteers with a wide range of skill sets, from fundraising experts to marine scientists. Our network provides access to enthusiastic volunteers with incredible skills who are ready to contribute.
As a volunteer, FreddyMatch provides you with plenty of opportunities to engage with. Whether you want to share your talents, acquire new skills, explore a different career path, or make a positive impact in your community, we offer a diverse array of opportunities for you to choose from.
FreddyMatch is completely free for volunteers and will remain so.
For organisations, pricing starts at $25 per month with no minimum commitment. With this subscription, you gain access to all the necessary features for recruiting and managing volunteers.
Please note that a free tier is available with certain limitations.
Certainly! You can make a donation to the Freddy Bear Foundation through PayPal. To donate, simply click on the donate button located at the bottom of the page. Thank you for your generosity!
You can reset your password by clicking on the Forgot password? option located on the log in page.
If you are encountering problems logging into your account, please follow these troubleshooting steps:
If you require assistance with using FreddyMatch, we recommend reading through our Frequently Asked Questions (FAQ) section. If you are unable to find a solution to your problem or concern in the FAQ, please feel free to contact us via phone at 1300 737 090 or email us at support@freddymatch.org.
Find information relevant to volunteers, such as signing up, platform usage, and account management.
To sign up as a volunteer, simply click on the Sign up button and follow the prompts. You will be asked to provide some basic information about yourself. Once your account is verified by our team, you will be able to log in and embark on your volunteering journey.
FreddyMatch offers a variety of volunteering opportunities, including but not limited to: community service, aged care, tutoring, fundraising, science and technology. You can explore our complete category list in the filter section on the search page.
Yes, absolutely! You have the flexibility to update your profile and adjust your preferences or availability at any time.
Finding volunteering opportunities on FreddyMatch is a straightforward process. Here's a step-by-step guide:
Once you submit an application, the organisation will receive it and proceed with the review process. They will be in contact with you about their decision. In some cases, organisations may require an interview to further assess your skills and get to know you better.
Please note that many of our organisations are nonprofit organisations run by volunteers, so it may take some time to review applications.
We kindly ask for your patience during this process. If you have not heard back from the organisation within 7 days of applying, we recommend reaching out to them directly. You can find their contact details on their profile page or in the application form.
It is recommended to choose your top two or three opportunities to express your interest. By doing so, you can avoid overwhelming organisations and prioritise your selections. It's best to wait and hear back from them before expressing interest in additional opportunities.
In Australia, there is no lower age limit for volunteering. However, it's important to note that each organisation may have its own specific age requirements. We recommend referring to the opportunity listing or contacting the organisation directly if the age requirement is not specified. They will provide you with the necessary information regarding age eligibility for volunteering with their organisation.
Yes, we have organisations who offer corporate volunteering opportunities. There are numerous local causes that require assistance, and we can match them to the skills of your company.
For more information, please contact us by phone at 1300 737 090 or email at hello@freddymatch.org.
Yes, if you are representing a school that is interested in joining our school pilot program (FreddyMatch World Ready) you can express your interest via email at hello@freddymatch.org or through our enquiry form
Our platform also lists a variety of Self Directed Volunteering Opportunities to support students engage as volunteers in their own way, at their own pace.
Absolutely! To include a review of your volunteering experience, follow these steps:
Explore questions specific to organisations, including account registration, advertising opportunities, and subscription options.
To sign up as an organisation, simply click on the Sign up and follow the prompts. You will need to provide information about the organisation.
Alternatively, you can submit an enquiry form, and we will promptly get in touch with you to learn more about how we can assist you.
By using FreddyMatch, you gain access to valuable features designed to enhance your volunteer recruitment and management process. These include:
The number of listings you can advertise depends on your subscription tier:
We offer three subscription options for organisations:
No, only one email address can be linked to an organisation account.
You can advertise any opportunities that meet the definition of volunteering and adhere to good practices. The definition of volunteering and good practices are outlined by Volunteering Australia.
For more information and guidelines, we recommend visiting their website.
Explore questions specific to FreddyMatch Manager, including features, and pricing.
FreddyMatch Manager is specifically designed for organisations with more complex requirements, such as managing multiple services, locations, or organisations. It caters to organisations including larger Volunteer Involving Organisations, Volunteering Resource Centres, Community and Neighborhood Centres, Councils, Schools and Universities.
FreddyMatch Manager provides additional features, including support for managing a database of existing volunteers, creating and managing opportunities on behalf of multiple organisations or services, as well as robust reporting and analytics capabilities.
With FreddyMatch Manager, organisations can efficiently handle diverse operational requirements and optimise their volunteer management processes.
FreddyMatch Manager includes several additional features including:
FreddyMatch Manager starts at $250 per month with a minimum term of 12 months. Our pricing is tiered to align with your organisation's needs. The entry-level tier offers core FreddyMatch Manager functionality, supporting up to 10 organisations and up to 100 volunteers.
Contact us at 1300 737 090 or email at hello@freddymatch.org to schedule a demo or discuss tailored pricing details for your organisation.
Explore questions specific to system and setup, including support, and migration from another system.
Transition is designed to be smooth and fully supported. Our team assists with data migration, helps configure your programmes, and guides you through setup so your system reflects your workflows and compliance needs.
Most organisations are fully operational within a few days, and we provide practical guidance to ensure staff feel confident from day one.
We provide hands-on onboarding support that includes training, system configuration, and help aligning FreddyMatch Manager with your organisation's processes.
Ongoing support is available whenever you need it. You can reach us via email or video call, and queries can be escalated to teams in the United Kingdom or Australia depending on time zone and complexity. We aim to resolve questions quickly and ensure organisations feel well supported long term.
Explore questions specific to features and functionality.
Yes. FreddyMatch proactively highlights actions that require attention such as expiring training, overdue checks, upcoming renewals, or incomplete onboarding steps. These appear clearly on dashboards and can also be sent as automated email reminders, helping you maintain compliance and avoid missed deadlines.
Yes. Our dashboard provides a clear real time overview of volunteer activity, applications in progress, upcoming actions, and key compliance indicators. It is designed to help coordinators and managers quickly understand the current status of their volunteer programme and prioritise actions without needing to run manual reports.
Yes. FreddyMatch includes a comprehensive recognition system that allows organisations to record milestones, start dates, achievements, badges, and awards.
Volunteers can view their own progress and impact over time, which helps sustain motivation and engagement.
Many organisations use these tools to build a structured recognition programme that celebrates volunteer contribution in a meaningful and consistent way.
Explore questions specific to recruitment and onboarding.
Volunteers begin with a short application form that can be customised to reflect your organisation's needs. Once submitted, their information flows directly into FreddyMatch Manager where screening, interviews, checks, training, and induction can be tracked. Each stage can be completed manually or set to automated workflows, ensuring a consistent and efficient onboarding journey for volunteers and staff alike.
Yes. Many elements can be automated to save time and improve consistency. This includes application acknowledgements, interview scheduling prompts, training and check reminders, induction steps, and ongoing milestones such as service anniversaries.
Automation helps reduce administrative workload and ensures volunteers receive timely communication throughout the process.
Yes. When an administrator updates a volunteer's status, the system automatically moves them to the next stage in the workflow. This can also trigger email updates to volunteers so they know what is coming next.
All authorised staff can see the latest status, notes, and history in real time which reduces duplicated effort and improves transparency across teams.
Explore questions specific to data management and privacy.
Volunteer data is stored in a secure, fully compliant cloud environment with strict access controls. The system supports best practice in data security, ensuring personal information, training records, checks, and volunteering history are protected. Only authorised users can access sensitive information, and all data handling aligns with relevant privacy legislation.
Yes. FreddyMatch supports inclusive data collection. You can record preferred names, pronouns, gender identity and other EDI fields. This helps organisations create welcoming and inclusive volunteer programmes that reflect the needs and identities of their communities.
Explore questions specific to integration and access.
Yes. Integration with your website is recommended and straightforward. Volunteers can apply directly through your website, and all applications flow into FreddyMatch automatically. Organisations can export applications using a one click CSV or manage them directly within the system.
Because FreddyMatch securely stores volunteer information, applicants do not need to re enter their details for future opportunities.
Yes. Access permissions are fully customisable. You can set different levels of access for administrators, coordinators, supervisors, and volunteers so each user sees only what is relevant to their role. This protects sensitive data, supports safe supervision, and allows larger teams to work efficiently without compromising security.
Explore questions specific to reporting and capacity.
FreddyMatch offers flexible reporting through both downloadable CSV reports and interactive dashboards. You can filter data, build tailored reports, and extract exactly the information you need for audits, board papers, volunteer coordination, or funding requirements. Reports can cover volunteer activity, compliance, engagement trends, or operational outcomes.
Yes. Reporting is fully configurable. Organisations can choose which fields to include, create templates, schedule regular exports, or rely on real time dashboard views.
This flexibility supports organisations with simple reporting needs and those with complex impact measurement requirements.
Pricing is tiered based on the number of programmes an organisation runs. A standard United Kingdom charity licence typically starts from £1,200 per year which includes up to ten linked programmes, unlimited volunteers, and unlimited administrative users. Custom pricing is available for organisations with specialist needs or large multi site structures.
No. FreddyMatch supports unlimited volunteer records, activity logs, and historical data. This ensures your organisation can grow without ever needing to archive or remove older records.
No. There is no limit on the number of administrators, coordinators, supervisors, or other staff who can access the system under your licence. This allows organisations of all sizes to collaborate without restrictions.